Seamless Connectivity

April 14, 2020

The Importance of a Backup Connection

In today’s fast-paced world, businesses rely on data connections to ensure efficient communication. Now, with more people working remotely, it’s more important than ever to ensure those connections are solid. You don’t want to find yourself or your team struggling with a weak, unstable internet connection in the middle of the workday—especially when your customer experience relies heavily on a timely resolution. That’s why it’s so critical to have a backup internet connection. It can save your business from unforeseen outages, unnecessary downtime, and lost revenue. 

With so many options available, it’s easy to question which one is best for your business. Below are a few advantages of each. 

Types of Backup Internet Connectivity

Backup Internet Connection

This can be as simple or complex as your organization needs. You may choose simply to add a secondary circuit through another provider to work as a fail-over or to load-balance traffic. For instance, you may have a fiber circuit as your primary provider and a cable internet connection as a secondary. The key here is to ensure the providers come in through different infrastructure to your site.


Adding SD-WAN into the mix can offer greater versatility by allowing you to redirect traffic through a cloud provided interface to the connection of your choice. This can be great in the instance that you have a loss of a facility or are unable to make it to the office. With SD-WAN, you can redirect traffic to the connection of your choosing—providing flexibility and scalability for your business.

Wireless Backup

An LTE connection can be another great option for companies. With this solution, you move away from wired infrastructure and rely on a cellular connection. Most wireless providers offer options to install an LTE modem/router onsite that can work in a fail-over situation. Additionally, with this method, you can take the device with you, doubling as a mobile internet connection to use anywhere you have cellular signal. This solution does have a couple of caveats:

  • The connection will most likely not be as fast as a wired option and will have higher latency. This is primarily a backup solution and should not be considered for a primary connection.
  • While typically a low-cost option, you will typically fall under data caps. If transferring large files is a necessity, this solution may not be the best option.

Which options are right for me?

This can come down to several factors, such as price, availability, and business needs. It is important to evaluate each option for yourself and determine what works best in your situation. Don’t feel the need to pick just one; in many cases, all three may be a great solution. Most importantly, don’t wait until you need a backup connection; stay ahead of the curve. The question should not be “do I need a back-up connection?” but “when will I need a back-up connection?”

To learn more about your connectivity options, contact us today. 

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We post often about how Optus is helping large organizations across various industry segments get more out of existing communications infrastructures. Be sure and check back regularly for the latest lifecycle extension information from Optus.