The New Normal: Adapting to Agile Work with a Single-Source IT Service Provider

April 30, 2021

At the beginning of 2020, many companies began to see the importance of agile communications. Several businesses were well prepared for the pandemic with robust, flexible communication systems and comprehensive business continuity strategies. On the other hand, many companies were caught off guard—struggling to adapt to a rapidly evolving and new way of doing business. Their success (or lack thereof) was often dependent upon one critical element: a unified communication strategy. 

Across every industry, we observed the importance of business continuity and a flexible disaster recovery strategy. With a plan in place, your customers may never realize the full extent of your transition efforts. They will continue to operate seamlessly, deftly unaware of any workplace disruption. Without one, your customers will turn to your competitor(s). 

In this blog, we’ll discuss the following ideas relating to agile communications:

  • The agility of unified communications
  • Why single-source IT providers aid in agility

The Agility of Unified Communications

UCaaS (Unified Communications as a Service) enables employees to quickly and seamlessly communicate with customers and team members, regardless of whether they are sitting in the office or on the couch. UCaaS includes services such as:

  • Calling
  • Messaging
  • Virtual meetings

In 2020, this level of flexibility was a boon for companies and employees trying to navigate daily work in the midst of a global pandemic. Not only did it allow continued productivity, but it also helped to soften the transition to a new way of working. This is because using familiar interfaces can reduce stress and create a sense of normalcy. Also, because UCaaS systems are device-agnostic, employees can communicate using the device of their choice, which means they can operate in a way that suits their needs—from any device or location. For businesses, it’s a win-win. Benefits of unified communications include:

  • Cost-efficiency
  • Scalability
  • Business continuity
  • Simplified integration with third-party applications

With UCaaS, employers also exhibit enhanced confidence and security with the knowledge that their workforce is proficient and productive in their chosen unified communications solution.

Additionally, as businesses acclimatize to a new, post-Covid normal within the workplace, many are finding benefit in a single-source IT service provider when it comes to unified communications. With the demands of cost optimization, IT departments have found it beneficial to outsource cloud solutions like UCaaS. 

Read More: 3 Tips for Cloud Migration

Why Single-Source IT Service Providers Aid in Agility

There are several advantages when it comes to using a single-source IT service provider for unified communications, such as:

Implementation is streamlined

It’s much easier to resolve any troubleshooting issues when working with a single service provider. Hardware, software, and service acquisition is simplified when standardizing on a platform.

All communications regarding sales and customer service are funneled through one point of contact

This relationship is beneficial when you have questions or require additional assistance down the road. It’s as simple as picking up the phone or sending an email.

You don’t lose options or flexibility

In fact, in many cases, companies have greater agility because we partner with leading technology providers—giving our customers the ability to choose stand-alone or hybrid solutions to fit a wide variety of business needs.

Read More: The Clear and Complete Guide to UCaaS

Powering Your Best Work

Digital evolution is all around us, and the demand for rapid business transformation has never been greater. At Optus, we believe in meeting our customers wherever they are on their paths to change—partnering with them to create lasting value and support at every level. We do this by listening to your unique needs and bringing together best-in-class, cloud-enabled technologies combined with unparalleled expertise to deliver a seamless, reliable IT experience. Whether you require ongoing break/fix support, a complete cloud migration, or something in between, our team is committed to achieving results for your unique business—now and into the future.

Interested in learning how we can help you become more agile? Contact us today to find out how we can support your growth at every level. 

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