A Platform for Healthcare Communications Healthcare stakeholders are facing disruption and demand from every direction. Unprecedented mergers are driving new business models for providers, researchers, and insurers alike, while the trend towards accountable care will...
Essential Federal Credit Union Case Study Essential Federal Credit Union (FCU) is a Baton Rouge-based financial institution serving the residents of that community for nearly half a century. Founded in 1972 by a small group of Dow Chemical employees, the organization...
5 Signs it’s time to upgrade your IVR to an IVA Are you experiencing any of the following with your current IVR? : Calls are getting lost You need to scale customer support quickly for spikes in demand Your IVR doesn’t support conversational...
The Case for Cloud Contact Center Customers have specific expectations when it comes to service. Yet, companies are struggling to meet them with on-premise contact center technology, which has serious implications for service quality. Customers simply will not...
Remote Work Trend Brochure Telecommuting is no longer a choice for many workers. It’s a necessity. In fact, Upwork predicts 73% of all teams will have remote workers by 2028. And Gartner predicts that, by 2030, the demand for remote work will increase by 30%. Let’s...
We post often about how Optus is helping large organizations across various industry segments get more out of existing communications infrastructures. Be sure and check back regularly for the latest lifecycle extension information from Optus.
