WE SIMPLIFY THE COMPLEX.
Navigate the complex world of digital transformation and customer experience technology with a trusted Optus partner. Access the expertise you need to strategize, evaluate, and implement the best solution for your business.
WHO WE ARE
Optus is a technology advisory and IT services company designed to advance today’s hybrid workplace. With over three decades of experience, we provide a vendor-neutral approach to technology—from core communications to the full ecosystem of CX technologies—including hardware, software, connectivity, cloud services, and IT support. Through our unique integration of people, processes, and technology, we elevate organizational productivity, scalability, and uptime.
Experienced
33+ years in business
Dedicated
100+ Team Members
Empowered
Best Places to Work Winner
Trusted
6,500+ clients and counting
Optus PURPOSE
A simplified approach to a complex reality
Optus exists to simplify the complex, and we do so by delivering customer-first technology advisory services and single-source IT services. Our unique approach to technology makes us a seamless extension of your business, and our scalable and responsive solutions ensure rapid growth and high value for you.
TECHNOLOGY
ADVISORY
Optus’ vendor-neutral consulting services include a wide range of technology service offerings, such as unified communications, contact center, collaboration tools, video conferencing, physical security, surveillance, access control, and cybersecurity. We provide insight, strategy, execution, and support to IT and operational leaders throughout the cloud journey. Because we have strong partnerships with most major technology providers, we can design and implement customer solutions to address your specific needs.
Supporting Resources
Supporting Resources
IT SERVICES
Optus’ vendor-neutral consulting services include a wide range of technology service offerings, such as unified communications, contact center, collaboration tools, video conferencing, physical security, surveillance, access control, and cybersecurity. We provide insight, strategy, execution, and support to IT and operational leaders throughout the cloud journey. Because we have strong partnerships with most major technology providers, we can design and implement customer solutions to address your specific needs.
OPTUS LEADERSHIP
Mark Duckworth
Founder and CEO
David Sluder
Chief Operations Officer
Shanna Kennedy
Vice President, Human Resources & Accounting
Brad Wilcox
Vice President, Information Technology
Travis Recer
Vice President, Services
Dave Parr
Vice President, Business Development
Whitney Blackburn
Director of Marketing
OUR CORE BELIEFS
Mission
We create customers for life.
Vision
To be the most trustworthy, most reliable, and most innovative IT services firm for enterprise organizations.
OUR VALUES
Put the customer first.
This ethos guides our every decision. We put our customer relationships above individual preferences—always demonstrating commitment, understanding, and support.
Act with integrity.
Our actions promote trust, respect, and credibility both within the organization and with our external stakeholders.
Work as one.
We are one team with one goal, and our actions reflect our focus on the greater good rather than a singular outcome.
Contribute and collaborate.
Ideas can come from anyone or anywhere. We believe ideation is critical to our success, and we seek to create an environment where everyone is heard.
Be bold.
Every team member is empowered to be courageous, take initiative, challenge the status quo, and drive positive change within the organization.