WE SIMPLIFY THE COMPLEX.

Navigate the complex world of digital transformation and customer experience technology with a trusted Optus partner. Access the expertise you need to strategize, evaluate, and implement the best solution for your business.

ASK US HOW

WHO WE ARE

Optus is a technology advisory and IT services company designed to advance today’s hybrid workplace. With over three decades of experience, we provide a vendor-neutral approach to technology—from core communications to the full ecosystem of CX technologies—including hardware, software, connectivity, cloud services, and IT support. Through our unique integration of people, processes, and technology, we elevate organizational productivity, scalability, and uptime.

1+

Experienced
33+ years in business

3+

Dedicated
100+ Team Members

0X

Empowered
Best Places to Work Winner

0K+

Trusted
6,500+ clients and counting

Optus PURPOSE

A simplified approach to a complex reality

Optus exists to simplify the complex, and we do so by delivering customer-first technology advisory services and single-source IT services. Our unique approach to technology makes us a seamless extension of your business, and our scalable and responsive solutions ensure rapid growth and high value for you.

TECHNOLOGY
ADVISORY

Optus’ vendor-neutral consulting services include a wide range of technology service offerings, such as unified communications, contact center, collaboration tools, video conferencing, physical security, surveillance, access control, and cybersecurity. We provide insight, strategy, execution, and support to IT and operational leaders throughout the cloud journey. Because we have strong partnerships with most major technology providers, we can design and implement customer solutions to address your specific needs.

IT SERVICES

Optus’ vendor-neutral consulting services include a wide range of technology service offerings, such as unified communications, contact center, collaboration tools, video conferencing, physical security, surveillance, access control, and cybersecurity. We provide insight, strategy, execution, and support to IT and operational leaders throughout the cloud journey. Because we have strong partnerships with most major technology providers, we can design and implement customer solutions to address your specific needs.

OPTUS LEADERSHIP

Mark Duckworth

Mark Duckworth

Founder and CEO

David Sluder

David Sluder

Chief Operations Officer

Shanna Kennedy

Shanna Kennedy

Vice President, Human Resources & Accounting

Brad Wilcox

Brad Wilcox

Vice President, Information Technology

Travis Recer

Travis Recer

Vice President, Services

Dave Parr

Dave Parr

Vice President, Business Development

Whitney Blackburn

Whitney Blackburn

Director of Marketing

OUR CORE BELIEFS

Mission

We create customers for life.

Vision

To be the most trustworthy, most reliable, and most innovative IT services firm for enterprise organizations.

OUR VALUES

Put the customer first.

This ethos guides our every decision. We put our customer relationships above individual preferences—always demonstrating commitment, understanding, and support.

Act with integrity.

Our actions promote trust, respect, and credibility both within the organization and with our external stakeholders.

Work as one.

We are one team with one goal, and our actions reflect our focus on the greater good rather than a singular outcome.

Contribute and collaborate.

Ideas can come from anyone or anywhere. We believe ideation is critical to our success, and we seek to create an environment where everyone is heard.

Be bold.

Every team member is empowered to be courageous, take initiative, challenge the status quo, and drive positive change within the organization.