How CCaaS Enables Flexibility and Scalability in the Restaurant Industry Restaurants have had to make several significant changes in the last few years. The pandemic has changed how businesses of all types operate, food service and hospitality being no exception....
Microsoft Teams & Optus: Better Together Are you looking to supercharge your Microsoft Teams experience? Optus offers a game-changing integration to amplify your Microsoft Teams calling experience, providing global calling functionality and a seamless collaboration...
Optus Overview With a focus on customer-first capabilities, our cloud technology, IT project rollouts, carrier services, and infrastructure cabling offer a better experience for both customers and employees. By connecting virtual teams and offices, enhancing business...
5 Signs it's Time to Upgrade Your IVR to an IVA Our Intelligent Virtual Assistants (IVAs) are revolutionizing how businesses engage with their customers, offering seamless, natural language interactions that enhance customer satisfaction and drive efficiency. By...
The Case for Cloud Contact Center Infographic Uncover the key to exceptional customer service with Optus’s revolutionary resource on cloud contact centers. In today’s fast-paced world, customer expectations are higher than ever, and traditional on-premise...
