NEC Product Lifecycle Update NEC is extending technical support, software licensing, and Software Assurance (SWA) programs for its on-premises UC platforms that are nearing end-of-life. This extension applies to products announced after April 15, 2024, and NEC will...
The Internet of Things Overview When you hear the term “internet of things” (IoT), the first thing that comes tomind might be smart fridges automatically connecting to your shopping list.While that certainly is an IoT use case, the broader world of...
A Quick Guide to AI Optus provides a better way for organizations to intelligently unlock the promise and potential of great customer experience. Our automation-first solutions leverage AI to optimize the most critical customer service processes. CX Cloud offers a...
Managed Detection & Response Overview: A Comprehensive Guide In today’s volatile digital landscape, safeguarding your business against cyber threats is paramount. Enter Managed Detection and Response (MDR), the ultimate game-changer in cybersecurity. This...
Smarter CX: How Contact Centers are Transforming Customer Experience with AI Delivering an effortless customer experience is the best way to gain loyalty. Consumers worldwide have grown accustomed to personalized and frictionless journeys. Yet, many are unaware that...
