Government Solutions

Phone system challenges can wreck a balanced budget.
We offer solutions that keep costs in check and reliability high.

Government agencies need innovative ways to maintain technology, continue operations, and keep networks safe. The legacy systems that many agencies use are not only outdated, but are also at particular risk for communications leaks or cyber-attacks. It‘s never been easier or more affordable to upgrade and maintain your system than now with Optus.

STRATEGIC ASSESSMENT & PLANNING

  • INITIAL CONSULTATION & ASSESSMENT
  • SHORT & LONG TERM PLANNING
  • ROI ANALYSIS
  • SOLUTION DESIGN

NATIONWIDE TECHNOLOGY ROLLOUTS

CERTIFIED TECHNICIANS
  • Avaya
  • NEC
  • Cisco
SMART HANDS
  • Cabling
  • POS
  • Paging & Intercom
  • Video Surveillance
  • Digital Signage

NATIONWIDE TECHNOLOGY SUPPORT & MAINTENANCE SERVICES

HELP DESK SUPPORT

TECH-TO-TECH

For your organization's technicians.

EMPLOYEE

For anyone in your organization.

ON-SITE SUPPORT

CERTIFIED TECHNICIANS

Avaya and NEC maintenance services.

SMART HANDS

General technology maintenance services.

COMMUNICATIONS SYSTEM LIFECYCLE EXTENSION SERVICES

REPAIR SERVICES
REFURBISHED EQUIPMENT
INVENTORY LOGISTICS
END-OF-LIFE SUPPORT SERVICES

Repair Services

We have an in-house repair facility, which means we can offer customers full-service repair services and quick resolutions. If a phone breaks, we can fix it at a fixed price. We stand behind our quality; all repaired phones come with a one year warranty.

Refurbished Equipment

Purchasing quality secondary market equipment is an extremely cost-effective way to extend the life of your existing system. We have warehouse full of hardware from all the major brands--last year alone, we refurbished 70,000 phones.


CUSTOMIZABLE BUSINESS SUPPORT PACKAGES

Choose one or all four + support add-ons

HELP DESK

ON-SITE SUPPORT

ON-SITE SUPPORT

 

Support Add-Ons

Service Provider Management

Service Provider Management

We ease the logistical headache of managing vendors by providing proactive support for carrier related issues by managing your company’s multiple service provider vendors.

Premium Service Levels

Premium Service Levels

Premium service level agreements add faster emergency response time and faster non-emergency time to your current support services to maintain business continuity and minimize downtime.

Remote System Monitoring

Remote Monitoring

Remote site monitoring is crucial in helping your business stay up and running. Let us find and resolve problems before they start.

Advanced Phone Replacement

Advanced Phone Replacement

A yearly fee applied to the support contract to enable you to simply swap a defective phone for a new phone.

Block Labor Hours

Block Labor Hours

Purchase as many or as little labor as you need for moves, adds and changes. Labor hours are valid for 12 months.

System Hardware Replacement

System Hardware Replacement

In the event of a hardware failure, Optus will ship a replacement part to you. You simply swap the defective equipment for the new replacement part.

Manufacturer Software Assurance

Manufacturer Software Assurance

We help you stay up-to-date on software releases, create budgeting efficiency with a fixed annual contract and increase your team’s productivity.

Site Remote Health Check

Site Remote Health Check

Preventative maintenance routine conducted remotely for your sites including alarm checks and software revision reviews.

Site On-Site Health Check

Site On-Site Health Check

Preventative maintenance routine at your company sites including alarm, power and equipment checks, software revision review and configuration back up.

M-F | 8x5 or 24x7 coverage available on all packages and some optimization options.

Bonneville County Case Study


Bonneville County is part of the Upper Snake River Valley in Southeast Idaho. Idaho Falls is the county seat, and the county is home to six incorporated cities. Bonneville is the fourth largest county in the state, with a population of more than 104,000. The Bonneville County Court System was dealing with outdated technology and a growing docket.

Challenges


  • Aging closed circuit television system reaching end-of-life
  • Inmate transport travel between jail and courthouse incurring fuel and manpower costs, plus some security risk
  • Geographically dispersed judges obliged at times to travel long distances for arraignments and trials

Solutions


  • Avaya Scopia® Elite 5000 Series MCU
  • Scopia Management
  • Scopia Desktop Server with Scopia Desktop & Mobile Clients
  • 31 third-party video cameras and desktop systems

Results


“The simplicity of the system has resulted in a lot of enthusiasm,” city official Dave Ellingson said, “and we are near capacity due to its popularity.” The Avaya solution streamlined arraignments in order to maintain efficiency. Resource containment was also achieved through the used of video conferencing for arraignments and non-evidentiary hearings.

 

Case study provided by 

IS YOUR BUSINESS PHONE SYSTEM AT THE END OF ITS LIFECYCLE?

FREE LIFECYCLE CALCULATOR.

Take The First Step

Take The First Step

Our value begins with a FREE planning session.