Employee Spotlight | Rachel Martin

October 11, 2021

Where did you grow up?

I was born in Savannah, GA and moved to Beebe when I was (3)years old.  Lived there until I moved to Jonesboro.

Where did you go to school?

I went to school in Beebe for K-12.

Brag about your family.

My twin brothers and my dad are my rocks. They are my cheerleaders, my therapists, partners in crime, cooking buddies, and my teachers.  Whether we are showing each other new recipes, teaching me how to fix something, teaching me how to drive a dump truck, or sharing life advice, there is always something I can learn from them.  They are all such hard workers, intelligent, down to earth, and fun people.  I am lucky to have them and proud to be their sister/daughter.

What do you do for fun?

I love to spend time at the range and riding ATVs.  

What was your first job?

I worked as a cashier at a grocery store in my hometown.

What is your dream job?

Being a shooting instructor and spending the days on the range

What is something very few people know about you?

I am a certified Pistol Instructor.

What quote/motto do you live by?

“Do not go where the path may lead, go instead where there is no path and leave a trail.” —Ralph Waldo Emerson

Tell us your Optus story.  When did you start and what position?  Have you moved positions/jobs?

I started working at Optus in 2017 in the SAT department, currently known as Service Delivery. In 2018, I moved to my current position in Field Services.            

What is your official job title?

Vendor Specialist

What SHOULD your job title be?

Documentation tracker downer and data entry specialist

Describe your day-to-day job.

I work with our current and potential subcontractors daily to ensure we have the most up-to-date information regarding what services they offer, what systems they work on, tax information, and insurance information. I also maintain those relationships, negotiate rates, give kudos to the techs that do a great job in Optus’ name and address the issues that arise with the subs onsite. 

What is one thing that Optus does better than any other employer you have had in the past?

I have worked for large national companies in the past.  None have worked with my schedule like Optus has.  Optus has been fantastic about understanding life happens. 

Tell us about one learning or growth opportunity you have had while working at Optus.

I knew absolutely nothing about telecom when I first started. I have been lucky to have leaders that support my want / need for learning.  It’s a constant process.   

What do you like most about working at Optus?

Optus is wonderful about working with the employees’ schedules when something needs to be taken care of outside of work. 

 We like to say, Optus is like a family.  Who at Optus is like family to you and why?

Everyone in the services department is like family.  We understand the chaos that goes on in Services, so we take care of each other over here.

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