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CCaaS: Elevating Your Customer Experience

CCaaS: Elevating Your Customer Experience

Rethinking the Customer Experience with CCaaS In today’s on-demand world, customers expect organizations to exceed their rising expectations when it comes to the digital customer experience. Increasingly more tech-savvy, these same customers seek out business...
Optus is Here to Help

Optus is Here to Help

I hope that you are well, finding ways to be safe, and also productive in this new environment. It’s truly amazing how quickly things have changed since the beginning of March but in particular over the last two weeks. The bottom line is we’re here to help in any way...
The 2 Forces Driving Voice To The Cloud

The 2 Forces Driving Voice To The Cloud

Business telecommunications has almost wholly reinvented itself over the last decade. The demand for hyper-connectivity—combined with dramatic advances in technology and the evolution of the “omnichannel” customer experience—has transformed communications in a...