About Us

We deliver IT and telephony technologies that transform how businesses connect, communicate, and create.

We exist to help businesses stand out and succeed through technology delivery and operational support. We invest in our people and processes—always driving forward with integrity to create exceptional customer experiences that power your best work.

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Who We Are

Optus is a national technology company that enables multi-site organizations to succeed by delivering agility, security, and business continuity through IT and telephony support solutions. As a trusted technology partner with over 30 years of experience, we deliver experiences that drive results—boosting productivity, IT implementation, and service provider connectivity.

What We Do

We believe in meeting our customers wherever they are on their paths to change—partnering with them to create lasting value and support at every level. We do this by listening to your unique needs and bringing together best-in-class technologies combined with unparalleled expertise to deliver a seamless, reliable IT experience. Whether you require ongoing maintenance support, a full cloud migration, or something in between, our team is committed to achieving results for your unique business—now and into the future.

Workplace Recognition

Best Places to Work

Arkansas Business  | 2015, 2016, 2022

Psychologically Healthy Workplace

American Psychological Association | 2016, 2018

Outstanding Growth & Leadership 

NEC Corporation of America | 2017

Distributor of the Year

NEC Corporation of America | 2019

Powered by People

Our Leadership Team

Mark Duckworth

Founder & Chief Customer Officer

David Sluder

Chief Operations Officer

Shanna Kennedy

Vice President, Human Resources

Brad Wilcox

Vice President, I.T.

Kristie Waddell

Director of Account Management

Whitney Blackburn

Director of Marketing

Matt Kilbreath

Director of Support Services

Guided By Purpose

Our Mission

We deliver IT and telephony technologies that transform how our customers connect, communicate, and create. We invest in our people and processes—always driving forward with integrity to create exceptional customer experiences.

Our Vision

We power your best work through technology delivery and operational support—enabling agility, security, and business continuity.

Our Values

Do unto others. Developing deep empathy for our customers and team members’ needs, challenges, and dreams is critical to ensuring we help them succeed.

Delight the customer. We believe that delighting customers should be the standard, and we are relentless in our pursuit of their success.

Put the relationship first. In every way, we strive to build strong and lasting relationships with our customers and within our teams—embodying trust, responsiveness, and commitment at every level.

Pursue knowledge. We believe that pursuing a path to learning is key to our success, and we seek to grow in knowledge that drives results for our customers.

Think out loud. Ideas can come from anyone or anywhere. We believe ideation is critical to our success, and we seek to create an environment where everyone is heard. 

Lead with integrity. To build and maintain trust, we use our expertise and agility to get the job done right the first time.

Respect the individual. Our commitment to diversity and inclusivity drives us to genuinely connect—seeking opportunities to support, respect, and honor our shared humanity.