WE SIMPLIFY THE COMPLEX.

Navigate the complex world of digital transformation and customer experience technology with a trusted Optus partner. Access the expertise you need to strategize, evaluate, and implement the best solution for your business.

ASK US HOW

WHO WE ARE

Optus is a cloud advisory and IT services company designed to advance today’s hybrid workplace. With over three decades of experience, we provide a vendor-neutral approach to technology—from core communications to the full ecosystem of CX technologies—including hardware, software, connectivity, cloud services, and IT support. Through our unique integration of people, processes, and technology, we elevate organizational productivity, scalability, and uptime.

32+

Experienced
32+ years in business

100+

Dedicated
100+ Team Members

4X

Empowered
Best Places to Work Winner

6K+

Trusted
6,500+ clients and counting

Optus PURPOSE

A simplified approach to a complex reality

Optus exists to simplify the complex, and we do so by delivering customer-first technology advisory services and single-source IT services. Our unique approach to technology makes us a seamless extension of your business, and our scalable and responsive solutions ensure rapid growth and high value for you.

TECHNOLOGY
ADVISORY

Optus’ vendor-neutral consulting services include a wide range of technology service offerings, such as unified communications, contact center, collaboration tools, video conferencing, physical security, surveillance, access control, and cybersecurity. We provide insight, strategy, execution, and support to IT and operational leaders throughout the cloud journey. Because we have strong partnerships with most major technology providers, we can design and implement customer solutions to address your specific needs.

IT SERVICES

Optus’ vendor-neutral consulting services include a wide range of technology service offerings, such as unified communications, contact center, collaboration tools, video conferencing, physical security, surveillance, access control, and cybersecurity. We provide insight, strategy, execution, and support to IT and operational leaders throughout the cloud journey. Because we have strong partnerships with most major technology providers, we can design and implement customer solutions to address your specific needs.

OPTUS LEADERSHIP

Mark Duckworth

Mark Duckworth

Founder and CEO

David Sluder

David Sluder

Chief Operations Officer

Shanna Kennedy

Shanna Kennedy

Vice President, Human Resources & Accounting

Brad Wilcox

Brad Wilcox

Vice President, Information Technology

Travis Recer

Travis Recer

Vice President, Services

Dave Parr

Dave Parr

Vice President, Business Development

Whitney Blackburn

Whitney Blackburn

Director of Marketing

OUR CORE BELIEFS

Mission

We deliver IT and telephony technologies that transform how our customers connect, communicate, and create. We invest in our people and processes—always driving forward with integrity to create exceptional customer experiences.

Vision

We power your best work through technology delivery and operational support—enabling agility, security, and business continuity.

OUR VALUES

Do Unto Others

Developing deep empathy for our customers and team members’ needs, challenges, and dreams is critical to ensuring we help them succeed.

Put the relationship first

In every way, we strive to build strong and lasting relationships with our customers and within our teams—embodying trust, responsiveness, and commitment at every level.

Delight the customer

We believe that delighting customers should be the standard, and we are relentless in our pursuit of their success.

Pursue Knowledge

We believe that pursuing a path to learning is key to our success, and we seek to grow in knowledge that drives results for our customers.

Think out loud

Ideas can come from anyone or anywhere. We believe ideation is critical to our success, and we seek to create an environment where everyone is heard.

Lead with integrity

To build and maintain trust, we use our expertise and agility to get the job done right the first time.

Respect the individual

Our commitment to diversity and inclusivity drives us to genuinely connect—seeking opportunities to support, respect, and honor our shared humanity.