Engage an Optus communication expert by calling or click here to email.
|
Optus can provide you with a solution that consolidates your multiple forms or messages into a single source for retrieval, review, and response that is appropriately named Unified Messaging (UM)!
Unified Messaging allows messages to be displayed, played, and viewed based on the capabilities of the application providing the service.
Your business may provide employees with several different messaging services such as voicemail, fax, email to name a few; and if an employee is out on business and only has access to email but receives an important voicemail at the office, the employee will still have access to the message through email!
Automatically you see the benefit of the Unified Messaging solution! The purpose of UM is to optimize productivity and expand mobility capabilities by providing the flow of information to users faster!
Unified Messaging is not to be confused with Unified Communications. Although the name is similar, the application is different! UM provides a consolidated mailbox while UC provides a consolidated terminal to communicate!
Unified Messaging Benefits:
- The ability to provide quicker responses to internal and external customers
- Screen pops for incoming messages
- Ease of access to messages
- Prioritization of voicemails by using Caller ID to screen them
- Increased productivity through consolidated mailbox’s simplified message
- The use of preferred media to respond to messages rather than being tied to the original media
- The capability to forward voicemail as an email attachment
- Text-to-speech capability
- The ability to send and receive faxes over IP at the desktop
- Live recording capability and the ability to forward a .wav file as an attachment
- The capability to send VideoMail from the desktop
- The use of speech recognition for voicemail navigation
- Management of Microsoft Outlook calendar functions from the Unified Messaging system
|
