Engage an Optus communication expert by calling or click here to email.
|
Through the convergence of communication channels and business processes using a combination of technologies, devices, and services, Optus can provide your business with a solution called Unified Communications.
Unified Communications (UC) is about simplifying the user experience. With almost every employee within your business having to deal with multiple forms of communication daily, you see the need in simplifying such processes!
UC is taking all those devices and technologies that you need to communicate with and creating one, simple, and easy to use medium for the user.
The greatest user benefits are single number reach and rich presence. Between these two features, the user can control who contacts them and by what medium (terminal) that is best for the user.
A very clear outcome of businesses utilizing the Unified Communications Solution has been increased productivity. By managing your technology devices and them not managing you, employees have an easier time staying on task and completion of projects.
The Value of the Unified CommunicationsSolution :
- Single Number Reach
- Speedier Decision Making
- Flexible and scalable solution for employee mobility
- Less integration issues/costs for the IT department
- Allows companies to react to change better and faster
- Improved business continuity scenarios
- Collaboration (application & document sharing, whiteboard, chat)
- Reduced travel costs
- Expanded business reach
- Rich presence
- Improved customer service
- New IVR services
- Industry standard solution for interoperability
- Easier for end users because there are fewer devices to manage
- Less training costs with integrated solution
- Instant Messaging Solution
|
